Speak First Blog
We're not your average training and coaching consultancy. Speak First has been helping organisations like yours to become more successful and more profitable for more than 30 years. We’re one of a handful companies specialising in communication and management training that’s able to deliver consistently around the world – using expert local trainers to adapt the content to the local culture.
An update on the cape flats youth development programme
It’s been a while since our last update on the Cape Flats Youth Development Programmes (C.F.Y.D.P) – one of the charities we support through the Speak First Foundation.
Read moreHow to use Linkedin to make the right first impression with clients
Once upon a time, salespeople would have a large rolodex or address books full of names and contact details. Nowadays, they’re just as likely to utilise their LinkedIn connections.
Effective feedback: creating a motivating and constructive process
No one should be expected to be absolutely perfect at their job, at least not straight away! There will always inevitably be things that take time to learn. This is why feedback and development ...
Think like a manager: Understanding the 5 forces affecting your business
Managers are often promoted because they’re good at their job, not necessarily because of their business acumen. As a ground level employee, you’re typically assigned tasks which will work towards ...
Language and representation matter: the importance of inclusivity in L&D
Workplace training is meant to bolster and develop your employees, but it’s not going to be effective if there are people who feel excluded or overlooked by your programmes. Many organisations talk ...
4 ways to elevate your customer service from average to outstanding
Customers expect a certain level of service. If they don’t get it from you, they’ll find another company that will. They want to feel cared about, and not merely viewed as a number in a database.
How to develop your team through effective delegation
As a manager, or leader of a team, you shouldn’t be expected to do everything yourself. Your time will fill up very quickly, you don’t want to spend time completing work that others can do well, find ...
Overcoming writer's block: 5 tips for finishing those reports
Whether you’re writing a financial report, an email update to your manager or team, or a blog for your company’s website, it can often feel overwhelming starting a new writing project. Sometimes the ...
Staying in touch: 6 tips for great internal remote communication
It’s been a year since offices closed and entire workforces began working remotely. In that time, we’ve published a number of articles on how to improve your virtual presentations or sales, but it’s ...
5 tips for remote selling
The Chinese word for ‘crisis’ is made up of two characters – one meaning ‘danger’ and the other ‘opportunity.’ This is the perfect description for the current situation many organisations have found ...