Speak First Blog
How to engage senior management in L&D
We’ve written several articles about how to engage staff in your learning and development opportunities, and how to explain the benefits of L&D to your senior management team. As part of this, we’ve ...
Read more10 steps confident presenters follow to prepare
The American comedian Jerry Seinfeld once joked that since more people are scared of public speaking than of dying, you’re more likely to want to be in the casket than delivering the eulogy.
10 essential skills of great customer service
Customer service is crucial for customer loyalty and for boosting your brand’s reputation. Every interaction with your customers, or potential customers, is an opportunity to make them happy or lose ...
A conversation with... Sarah Thompson, Speak First Trainer
Sarah Thompson is one of our highly skilled trainers and coaches. After a successful career working in the tourism industry, Sarah has been a UK based trainer for over 15 years and has worked with ...
how do you best manage your working day?
It’s Monday morning. You’ve decided that from now onwards you’re going to be better at organising your day and start working smarter. You sit down with your notepad and make a list of all the tasks ...
Managing workplace conflict
Psychologist Bruce Tuckman identified four stages of group development: Forming, Storming, Norming and Performing.1
Managing your emotions at work
Imagine for a moment a boiling pan of water on a gas stove – what happens if the pan boils over? If the fuel is running too high under the pan, the water inside the pan bubbles, the pan lid can no ...
Supporting employees through change
With economics constantly changing in today’s business world, organisations scramble to sustain, often leaving stressed employees in their wake. “Change is inevitable in organisations, and when it ...
Surviving the stresses of sales calling
It’s estimated that stress-related illnesses lose American businesses $200-300 billion a year;1 in the UK, one in five workers experience medium to high levels of work-related stress several times a ...
Terry Bowen, speak first global training designer, visits the cape flats charity team
Since working at Speak First, I’ve had many opportunities to learn new things and gain valuable life experiences. Even at my age I’m still learning new things!