Speak First Blog

23 September 2019

What our Animals mean

If you’ve spent any amount of time on our website, you’ll be aware of Speak First’s Animal Quiz. In short, the test asks you to select a number of words or phrases that match how you tend to act and ...

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19 September 2019

5 tips for networking with purpose at your next event

Networking events come in all shapes and sizes. There are casual evenings with drinks and there are formal meals; breakfasts, lunches and dinners; art galleries, conference halls and cocktail bars. ...

12 September 2019

How to deliver bad news

In life and in business, at some point you will have to deliver bad news to someone. Perhaps you’re announcing lay-offs, you’ve lost a major client, or the office has to move. Sometimes the news ...

5 September 2019

Using different styles of training for different audiences

Workplace learning has an interesting role to fill. Its purpose is to educate and help people with their personal development, but in large organisations one course or learning solution often needs ...

22 August 2019

10 ways to become emotionally resilient

When we’re faced with setbacks in our lives, it can be hard to know how to get over the resulting feelings of disappointment, shame or fear and to keep moving forwards. In both our professional and ...

8 August 2019

5 tips for managing communication to lead successful change

“The riskiest thing we can do is just maintain the status quo.” – Bob Iger, Disney CEO.

1 August 2019

10 reasons you might find it hard to say 'no'

It’s never nice to hear the word ‘no’. It represents everything from rejection, to failure to missing out. Sometimes it comes as a surprise and sometimes it’s expected, but it’s rarely the answer ...

25 July 2019

How L&D actually helps employee retention

Classic wisdom suggests that hiring a new employee to a company and spending time training them up will end with them leaving you and finding a better job with all of their new skills – which you ...

22 July 2019

A conversation with… Amanda Vickers, Speak First CEO

Amanda Vickers has been Speak First’s CEO since 2003, using her experience in training, coaching and management development to transform it from a very small company into a global business. Before ...

18 July 2019

5 steps for handling customer complaints

No matter how hard-working and conscientious you are, at some point you’re probably going to be on the receiving end of a complaint from a customer or a client. Maybe you work in retail and customers ...