Speak First Blog

25 July 2019

How L&D actually helps employee retention

Classic wisdom suggests that hiring a new employee to a company and spending time training them up will end with them leaving you and finding a better job with all of their new skills – which you ...

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22 July 2019

A conversation with… Amanda Vickers, Speak First CEO

Amanda Vickers has been Speak First’s CEO since 2003, using her experience in training, coaching and management development to transform it from a very small company into a global business. Before ...

18 July 2019

5 steps for handling customer complaints

No matter how hard-working and conscientious you are, at some point you’re probably going to be on the receiving end of a complaint from a customer or a client. Maybe you work in retail and customers ...

4 July 2019

7 secrets of making a positive first impression

“You never get a second chance to make a first impression.” This might be a bit of a cliché, but it’s repeated so often because it’s true. People make a lot of assumptions and judgements about a ...

1 July 2019

What L&D Professionals need to know about data analysis

These days, almost all areas of modern businesses are results and data driven. A sales team needs to know exactly how much they’ve sold and whether or not they’re making the company a profit; the ...

27 June 2019

6 Steps to raising your internal profile

Imagine that you are a senior partner and you have been asked to decide who in the office deserves a promotion. Who do you choose? Do you pick someone who is already on your radar, or are you going ...

25 June 2019

Principles of Cold Calling

In many sales jobs, you will need to cold call a potential customer. This means identifying someone that may want to buy your product or service, phoning them and trying to sell it to them without ...

20 June 2019

8 steps for effective listening

Humanity has evolved from Neanderthals, who communicated with grunts and points, into having complex systems of language and words that we use to impart information and share ideas with each other. ...

17 June 2019

5 types of difficult questions and how to answer them

When you’re giving a presentation, or when giving a report at a meeting, you might be asked questions that you don’t have answers to. Or maybe you do have the answers, but you don’t know how to ...

13 June 2019

Handling email overload

Your inbox rarely takes a break. In our increasingly connected world, where you’re always expected to be contactable, how can you stay on top of your emails without it feeling like climbing Everest ...