Speak First Blog

8 July 2021

Financial awareness: Do you understand your company's metrics?

Do you often get lost during financial updates from senior executives? Does the jargon all go over your head and you begin to wish they’d use simpler words and talk slower? Do you sometimes feel like ...

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29 June 2021

Using a consultancy approach to take your L&D to the next level

At Speak First, we have always passionately believed that L&D can unlock the full potential of your team and raise up your business. This can only be done through an in-depth knowledge of your ...

10 June 2021

An update on the cape flats youth development programme

It’s been a while since our last update on the Cape Flats Youth Development Programmes (C.F.Y.D.P) – one of the charities we support through the Speak First Foundation.

3 June 2021

How to use Linkedin to make the right first impression with clients

Once upon a time, salespeople would have a large rolodex or address books full of names and contact details. Nowadays, they’re just as likely to utilise their LinkedIn connections.

24 May 2021

Effective feedback: creating a motivating and constructive process

No one should be expected to be absolutely perfect at their job, at least not straight away! There will always inevitably be things that take time to learn. This is why feedback and development ...

6 May 2021

Think like a manager: Understanding the 5 forces affecting your business

Managers are often promoted because they’re good at their job, not necessarily because of their business acumen. As a ground level employee, you’re typically assigned tasks which will work towards ...

22 April 2021

Language and representation matter: the importance of inclusivity in L&D

Workplace training is meant to bolster and develop your employees, but it’s not going to be effective if there are people who feel excluded or overlooked by your programmes. Many organisations talk ...

15 April 2021

4 ways to elevate your customer service from average to outstanding

Customers expect a certain level of service. If they don’t get it from you, they’ll find another company that will. They want to feel cared about, and not merely viewed as a number in a database.

24 March 2021

How to develop your team through effective delegation

As a manager, or leader of a team, you shouldn’t be expected to do everything yourself. Your time will fill up very quickly, you don’t want to spend time completing work that others can do well, find ...

18 March 2021

Overcoming writer's block: 5 tips for finishing those reports

Whether you’re writing a financial report, an email update to your manager or team, or a blog for your company’s website, it can often feel overwhelming starting a new writing project. Sometimes the ...