Speak First Blog

6 February 2020

7 types of objections and how to handle them

When selling, the dream scenario is where your prospect hears about your product or service, immediately wants it, shakes your hand, pays you and you both leave happy. Unfortunately, it rarely goes ...

Read more

23 January 2020

4 steps to consultative selling

Once upon a time, a typical salesperson had their products or services to sell and would aim to persuade their customers and clients how wonderful and useful they could be. They would demonstrate ...

9 January 2020

How to engage senior management in L&D

We’ve written several articles about how to engage staff in your learning and development opportunities, and how to explain the benefits of L&D to your senior management team. As part of this, we’ve ...

19 December 2019

10 steps confident presenters follow to prepare

The American comedian Jerry Seinfeld once joked that since more people are scared of public speaking than of dying, you’re more likely to want to be in the casket than delivering the eulogy.

12 December 2019

10 essential skills of great customer service

Customer service is crucial for customer loyalty and for boosting your brand’s reputation. Every interaction with your customers, or potential customers, is an opportunity to make them happy or lose ...

9 December 2019

A conversation with... Sarah Thompson, Speak First Trainer

Sarah Thompson is one of our highly skilled trainers and coaches. After a successful career working in the tourism industry, Sarah has been a UK based trainer for over 15 years and has worked with ...

28 November 2019

how do you best manage your working day?

It’s Monday morning. You’ve decided that from now onwards you’re going to be better at organising your day and start working smarter. You sit down with your notepad and make a list of all the tasks ...

21 November 2019

Managing workplace conflict

Psychologist Bruce Tuckman identified four stages of group development: Forming, Storming, Norming and Performing.1

14 November 2019

Managing your emotions at work

Imagine for a moment a boiling pan of water on a gas stove – what happens if the pan boils over? If the fuel is running too high under the pan, the water inside the pan bubbles, the pan lid can no ...

7 November 2019

Supporting employees through change

With economics constantly changing in today’s business world, organisations scramble to sustain, often leaving stressed employees in their wake. “Change is inevitable in organisations, and when it ...