Speak First Blog

5 September 2019

Using different styles of training for different audiences

Workplace learning has an interesting role to fill. Its purpose is to educate and help people with their personal development, but in large organisations one course or learning solution often needs ...

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22 August 2019

10 ways to become emotionally resilient

When we’re faced with setbacks in our lives, it can be hard to know how to get over the resulting feelings of disappointment, shame or fear and to keep moving forwards. In both our professional and ...

8 August 2019

5 tips for managing communication to lead successful change

“The riskiest thing we can do is just maintain the status quo.” – Bob Iger, Disney CEO.

1 August 2019

10 reasons you might find it hard to say 'no'

It’s never nice to hear the word ‘no’. It represents everything from rejection, to failure to missing out. Sometimes it comes as a surprise and sometimes it’s expected, but it’s rarely the answer ...

25 July 2019

How L&D actually helps employee retention

Classic wisdom suggests that hiring a new employee to a company and spending time training them up will end with them leaving you and finding a better job with all of their new skills – which you ...

22 July 2019

A conversation with… Amanda Vickers, Speak First CEO

Amanda Vickers has been Speak First’s CEO since 2003, using her experience in training, coaching and management development to transform it from a very small company into a global business. Before ...

18 July 2019

5 steps for handling customer complaints

No matter how hard-working and conscientious you are, at some point you’re probably going to be on the receiving end of a complaint from a customer or a client. Maybe you work in retail and customers ...

4 July 2019

7 secrets of making a positive first impression

“You never get a second chance to make a first impression.” This might be a bit of a cliché, but it’s repeated so often because it’s true. People make a lot of assumptions and judgements about a ...

1 July 2019

What L&D Professionals need to know about data analysis

These days, almost all areas of modern businesses are results and data driven. A sales team needs to know exactly how much they’ve sold and whether or not they’re making the company a profit; the ...

27 June 2019

6 Steps to raising your internal profile

Imagine that you are a senior partner and you have been asked to decide who in the office deserves a promotion. Who do you choose? Do you pick someone who is already on your radar, or are you going ...