Speak First Blog | Communication Skills

18 March 2021

Overcoming writer's block: 5 tips for finishing those reports

Whether you’re writing a financial report, an email update to your manager or team, or a blog for your company’s website, it can often feel overwhelming starting a new writing project. Sometimes the ...

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4 March 2021

Staying in touch: 6 tips for great internal remote communication

It’s been a year since offices closed and entire workforces began working remotely. In that time, we’ve published a number of articles on how to improve your virtual presentations or sales, but it’s ...

16 April 2020

It's Good to Talk: 5 Practical Steps to Managing Difficult Conversations

There are many different types of difficult conversation that you can have, and what’s considered difficult will be different for each of us. For managers, it could be having to give negative ...

21 November 2019

Managing workplace conflict

Psychologist Bruce Tuckman identified four stages of group development: Forming, Storming, Norming and Performing.1

12 September 2019

How to deliver bad news

In life and in business, at some point you will have to deliver bad news to someone. Perhaps you’re announcing lay-offs, you’ve lost a major client, or the office has to move. Sometimes the news ...

20 June 2019

8 steps for effective listening

Humanity has evolved from Neanderthals, who communicated with grunts and points, into having complex systems of language and words that we use to impart information and share ideas with each other. ...

9 May 2019

How to Adopt a Marketing Approach to Increase Staff Engagement with your Training

Picture this: You have lost count of the number of hours you spent typing emails, on the phone and in meetings, but you have finally managed to confirm that the world's greatest business coach is ...

25 September 2017

How to get your message across in a teleconference

Like a lot of people I now spend much of my business life on teleconference calls. Some of them can be productive, but a lot of them result in frustration as you can’t hear what others say, people ...

21 July 2017

10 essential elements to communicating with people from other cultures

Culture is a fascinating thing. We all have one, we’ve all grown up in one and some of us have even grown up in several different ones. The environment, values, experiences that form the basis of ...